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Customer Service

Returns

 ZOOM does not accept unauthorized returns. Please contact us to request a RMA# (Return Merchandise Authorization) prior to returning any products. If you are not completely satisfied with your purchase you have up 45 days to return an item. Customers are responsible for all return shipping costs. Items purchased with our "Free Shipping" offer will be deducted a flat fee of $15.00 which is the average cost of shipping bikes.  Although we advertise "Free Shipping", there is a cost for us to ship bikes and this will be credited back to us in a return situation unless other arrangements are made.

All items must be returned with original packaging and in new condition to be eligible for a full refund.  Returns that are damaged or missing original packaging will be subject to a 25% restocking fee in addition to return shipping fees.

Free Shipping

Enjoy free ground shipping on all orders that total over $50.  Free shipping items will be sent va FedEx, UPS or USPS (helmets and accessories).  For orders under $50; a flat rate fee of $5 will apply.  Free Shipping is limited to continental USA and do not apply to Alaska or Hawaii.  Please contact us for a shipping quote to Alaska or Hawaii and we will work to ship to those addresses in the most affordable way.

Not all products are allowed to be shipped Internationally; contact us with your shipping address and we will give you a custom quote. International Orders are subject to customs, taxes and other fees.  Recipients in foreign countries should check with local authorities to determine what additional taxes and duties are do on imported merchandise.